Return Policy

No Returns on Fragile Handmade Items

Due to the delicate and handmade nature of our resin figurines, we do not accept returns, including items damaged during shipping.

Each product is individually inspected and securely packaged with reinforced protective materials prior to shipment to reduce the risk of transit damage.

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Shipping Damage Procedure

If your order arrives damaged, you must:

1. Contact us within 48 hours of delivery.
2. Provide clear photos of:

• The damaged item

• The interior packaging

• The exterior packaging

• The shipping label

This documentation is required to process insurance and carrier claims.

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Resolution Process

We do not accept physical returns of damaged merchandise.

After reviewing the submitted documentation, we may offer one of the following (at our discretion):

• A replacement part (if applicable)

• A replacement product (based on availability)

• A partial refund (in certain cases)

Each claim is evaluated individually.

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Important Information

• Minor paint variations, small air bubbles, or slight imperfections are not considered defects. Each piece is handmade and unique.

• Claims submitted after 48 hours of delivery may not qualify for resolution.

• Damage caused after delivery (including dropping, mishandling, improper assembly, or use of chemicals for cleaning) is not covered.

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By placing an order, the buyer acknowledges and agrees to these terms.